Quickly dial a phone number for a contact    Right-click the contact, and then on the shortcut menu, click Call Contact.
Add a new contact from an e-mail message   Open the message. In the From field, right-click the name you want to make into a contact. On the shortcut menu, click Add to Outlook Contacts.
Create a [...]

Outlook’s behavior with the reply format is to reply in the format of the original message. If someone sends you  plain text message, the reply will always be plain text, because Outlook (rightfully so) assumes the sender prefers mail in that format or can only accept mail in that format. This is good netiquette.
In past [...]

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